Our quality operations service covers quality, SPC, process monitoring and so much more.
Quality: Quality management software allowing data to be collected at the line or in the lab. Issue reminders to operatives, enforce the quality control system , respond to issues and measure conformance.
SPC: The tools to measure process variation, understand process capability and reduce the impact of process variation. Visualise SPC charts and generate conformance certificates.
Process Monitoring: Monitor process parameters with the built-in historian of Shopfloor-Online MES. Chart data. Gain deeper insight into the process. Enhance traceability.
Links to Documents: Quickly access all the documents you need e.g. SOPs, CAD drawings, product specification documents, quality procedures. Ensure everyone is working from the latest revision.
Concerns & CAPA: Speed up the resolution of non-conformances. Record, track and document non-conformances through to resolution.
Customer Complaints: Record, investigate and manage customer complaints. Improve the speed of resolution. Develop accountability and best practice. Improve customer satisfaction.
Supplier Complaints: Drive greater suppliers’ performance. Record, investigate and manage supplier non-conformances. Create a paperless record to support the complaint. Manage claims.